IN RESPONSE TO THE ISSUE OF THE PLANET POLLUTION, THE BRAND WORKS ACCORDING TO THE NO OVERPRODUCTION SCHEME AND RELEASES CLOTHES BY PRE-ORDER ONLY. THE LABEL DOESN’T MAKE EXTRA CLOTHING ITEMS, BEING CONFIDENT THAT EACH PIECE WILL GET ITS OWNER FOR SUSTAINABLE REASONS.

 

ALL PRODUCTS BEING SOLD AND MANUFACTURED “TO-ORDER” ARE SUBJECT TO AVAILABILITY OF FABRIC STOCKS AND MANUFACTURING TIMES. USUALLY, ALL FABRICS ARE ALREADY IN STOCK. IN THIS CASE, IT WILL TAKE UP TO 10 DAYS FOR US TO GET YOUR GARMENT READY.

 

IN CASE THE FABRIC IS NOT IN STOCK, THE ORDER MAY BE CANCELED. IN THIS CASE, THE CUSTOMER WILL BE INFORMED AND UPDATED ON THE STATUS OF THEIR ORDER VIA E-MAIL. THE CUSTOMER IS FURTHER INFORMED THAT, IN SOME SPECIAL CASES (E.G. PRODUCTS MARKETED ON PRE-SALE), PROCESSING PERIODS INDICATED ABOVE CAN BE LONGER.

DELIVERY


ONCE YOU COMPLETE YOUR PURCHASE, WE WILL SEND YOU AN EMAIL WITH THE CONFIRMATION AND ESTIMATED TIMINGS.

 

WORLDWIDE SHIPPING.

 

COMPLIMENTARY WORLDWIDE SHIPPING FOR ALL ORDERS OVER $200 AND ANY ORDERS PLACED IN UKRAINE. STANDARD SHIPPING COST IS $35. CUSTOM TAXES NOT INCLUDED.

 

NOVA POSHTA / NOVA POSHTA GLOBAL SERVICE: DELIVERY 3-15 WORKING DAYS, DEPENDING ON LOCATION.

 

PLEASE NOTE THAT DELIVERY TIME REFERS ONLY TO THE WORKING DAYS, EXCLUDING WEEKENDS, NATIONAL AND STATE HOLIDAYS, FORCE MAJEURE.

 

A CARRIER TRACKING NUMBER WILL BE PROVIDED TO YOU VIA E-MAIL WHEN YOUR ORDER WILL BE SHIPPED.

 

IF THE ORDER CONTAINS MORE THAN ONE PRODUCT, SHIPMENT WILL BE MADE ONCE ALL THE GARMENTS ARE READY.

 

ALL GOODS PURCHASED ONLINE AND SHIPPED OUTSIDE UKRAINE MAY BE SUBJECT TO IMPORT TAXES, DUTIES, VAT AND IMPORT RESTRICTIONS IN THE COUNTRY OF RECEIPT SPECIFIED BY THE BUYER. PAYMENT FOR WHICH IS THE PERSONAL RESPONSIBILITY OF THE BUYER AND THEIR SIZE CAN NOT BE FULLY OR PARTIALLY COMPENSATED BY THE SELLER OR CALCULATED IN ADVANCE ONLINE.

 

PAYMENT

YOU CAN PAY VIA PORTMONE ( VISA/MASTERCARD/APPLE PAY/ GOOGLE PAY) ONLINE RIGHT AFTER MAKING ORDER.

 

RETURN


IF YOU ARE NOT FULLY SATISFIED WITH YOUR ORDER, YOU CAN RETURN IT WITHIN 14 CALENDAR DAYS OF DELIVERY BY WRITING US A LETTER AT: SALUT@MASHAT-MODE.COM. IN THIS LETTER, PLEASE, SPECIFY: RETURN CAUSES AND PROVIDE PRODUCT PHOTOS, IF IT IS DAMAGED OR DEFECTIVE.

 

WE WILL PAY YOU BACK THE FULL SUM OF THE PRODUCT REDUCED BY ASSOCIATED COSTS (COST OF DELIVERY ETC.) ONCE WE HAVE ENSURED THAT THE PRODUCT'S APPEARANCE, PROPERTIES AND FACTORY LABELS HAVE BEEN PRESERVED.

 

THE DELIVERY COSTS PAID DURING PLACEMENT THE ORDER ARE NON-REFUNDABLE IN CASE OF RETURN OF THE PRODUCT.

 

THE GOODS RETURN IS MADE AT THE BUYER’S EXPENSE. THIS MEANS THAT THE BUYER SHOULD PAY FOR THE DELIVERY WHEN SENDING THE GOODS BACK TO US. WE WILL DEDUCT THE SHIPPING COST FROM THE REFUND AMOUN IN CAUSE THE DELIVERY COST IS NOT PAID.

 

WHEN RETURNING ORDERS THAT HAVE BEEN SHIPPED OUTSIDE OF UKRAINE, IN ADDITION TO THE SHIPPING COST, WE WILL ADD THE AMOUNT OF ALL CUSTOMS DUTIES AND CHARGES, INCLUDING IMPORT VAT AND BROKERAGE SERVICES, WHICH ARE PAID BY US IN THE SELLER'S COUNTRY. THESE COSTS ARE DEDUCTED FROM THE REFUND AMOUNT FOR THE PURCHASED GOODS.

 

PLEASE NOTE, IN CASE OF REFUSAL TO RECEIVE THE ORDERED GOODS, INCLUDING DUE TO THE FAILURE TO PAY DUTIES IN THE BUYER'S COUNTRY, WE WILL ALSO DEDUCT SHIPPING AND ALL OTHER INCIDENTAL TWO WAY COSTS, AS STATED ABOVE FROM THE REFUND FOR THE PURCHASED GOODS.

 

YOU WILL RECEIVE A REFUND WITHIN 30 DAYS OF RETURNING THE GOODS TO OUR WAREHOUSE.
THE REFUND SHALL BE MADE BY REFUND OF THE VALUE OF THE PAID GOODS TO THE BANK CARD BY WHICH THE PAYMENT WAS MADE, BY BANK TRANSFER OR BY WESTERN UNION, AS WILL BE AGREED VIA E-MAIL.

 

FOR FURTHER INFORMATION, PLEASE CHECK OUR TERMS AND CONDITIONS.